If the share step of your widget shows a blank area, a wrong picture, or vague text, your page’s meta tags are missing or incomplete. The preview shows the metadata of your page – the widget cannot supply it.
- Open the share step directly: add
?proca_go=Shareto your campaign page URL (case-sensitive: Share). Check what is shown – image, title, description. - Set the missing meta tags on your page. On WordPress, use Yoast SEO’s “Social” tab on the page: set the social image (og:image), title and description. On other CMSs, set
og:title,og:description,og:imagein the page head. - Reload the share step and check again. If it still shows the old data, refresh your browser cache.
- Social networks cache previews too. To force a re-check, use the platform’s debugger (e.g. Facebook Sharing Debugger, LinkedIn Post Inspector).
For a more comprehensive guide on this subject, see Do you know what you’re sharing on social media?.